All orders placed on our website are subject to acceptance at our discretion. If we do not accept the order (which is rare) we will let you know why and refund the cancelled order promptly. 

We use Shopify Payments as our online payment system and rely on Shopify to keep your financial information secure. Your credit card information is not stored or captured at any time on our website or by us. 

All prices are in NZD and include GST unless otherwise stated. 

All accepted orders, will be shipped via Aramex within New Zealand only. Once dispatched, you will receive an email containing your tracking number.

We don’t ship track systems greater than 1.5m in length to rural addresses. If you select a track system over 1.5m in length and specify a rural address at checkout, Estrada Barn Doors takes no responsibility for the delivery or redirection of this product. 

We ensure that your order leaves our workshop with sufficient packaging.  You understand that where parcels are damaged, lost or delayed during the delivery process this is not our fault and we will not be responsible for providing a replacement order. Any issues with the quality of your order will be dealt with on a case by case basis, upon notification to us within 24 hours of delivery. 

All accepted orders are final and we do not accept cancellations. If you change We ship orders based on the order submitted, so make sure you check your order details and address. 

You agree that you are purchasing products from Estrada Barn Doors for personal use only (including the use of our product on residential, commercial, and other trade projects) and not for resale under any other trademark. If you wish to purchase goods to the purposes resale, please contact us.

You authorise us, or our agents, to access, collect, retain and use any information about you obtained from your access to this website (“your information”) for purposes of: marketing, providing products on our website and contacting you about your order. You shall have the right to request a copy of your information from us, and request that we correct any incorrect information held. Please see our privacy policy for further information.